Collect evidence with control
Collect field evidence in a controlled intake path so OEM teams can keep diagnostic records grounded in the source material that supports review decisions.
PulseMark Field Diagnostic
Evidence-backed field diagnostic workflow for OEMs and battery-service operations.
Field diagnostic evidence, outcomes, and provider handoffs in one OEM-controlled workflow.
PulseMark helps OEM teams collect evidence, organize diagnostic projects, generate field outcomes, and preserve active project records without losing control of tenant access, audit history, or outside-provider collaboration.
What PulseMark does
PulseMark Field Diagnostic gives OEM teams an evidence-backed operating surface for collecting field material, managing active diagnostic projects, generating documented outcomes, and handling provider collaboration without giving up control of the underlying record.
Organize active diagnostic work
Organize diagnostic projects around evidence, review status, and outcome generation without turning the work into generic ticket handling.
Preserve traceable handoffs
Preserve audit history, tenant access boundaries, and provider handoffs so outside collaboration does not break OEM control of the project record.
How the diagnostic workflow works
The workflow stays centered on evidence, project control, and documented outcome movement so OEM teams can manage field diagnostics without drifting into a generic service process.
1
Collect evidence
Gather supported evidence uploads such as images, PDF, TXT, XML, CSV, and XLSX so the record starts from the material field teams already have.
2
Structure the project
Keep the diagnostic project organized around the working evidence set, the current review posture, and the people responsible for the next decision.
3
Issue field outcomes
Generate field outcomes from the evidence record so OEM teams can move the case forward with documented reasoning and controlled access.
4
Coordinate provider handoffs
Extend scoped access to an outside provider company when needed, while keeping revocation, audit continuity, and OEM oversight tied to the project.
See the workflow before your team signs in.
Mobile-friendly diagnostic views help teams review evidence, triage blockers, challenge findings, and prepare outcomes without losing operational control.
Evidence intake
Structured intake for field evidence before review begins.
Triage review
Review triage data and diagnostic records organized by the project.
Challenge workflow
Challenge or review state where OEM teams document blockers and exceptions.
Decision outcome
Controlled outcome generation from documented evidence and review history.
Evidence Credits
1 Evidence Credit equals 1 standard uploaded evidence item, about 12.5 MB. Larger supported files consume additional credits in 12.5 MB blocks. Evidence Credits reset monthly and do not roll over. Active project evidence retention is included in Evidence Credit pricing.
Active project retention
Active project evidence remains with the active project record under the current retention policy. Archived projects follow the archive and purge lifecycle, including a 30-day archive window and a 6-month extension measured from the extension timestamp. Deleted or trashed evidence does not receive active-project retention.
Provider Bridge
Provider Bridge connects an outside provider company to scoped, revocable project access while the OEM remains the paying customer. Provider Bridge is paid by the OEM, and provider work may consume OEM Evidence Credits where applicable. Outside providers participate as connected organizations rather than normal OEM users.
Pricing
Review the current public pricing path for Evidence Credits, OEM plans, and Provider Bridge positioning without exposing unrestricted purchase flow.
Trial or pilot
Trial and pilot discussion stays sales-qualified so OEM teams can align deployment scope, operating constraints, and evidence volume before access is expanded.
Contact sales
Use the contact path for OEM rollout questions, deployment timing, provider collaboration planning, and commercial follow-up.