Terms of Service

These draft terms describe the intended agreement between PulseMark and the organizations and people who access PulseMark Field Diagnostic (the “Service”). By creating an account, accessing the Service, or authorizing others in your organization to do so, you indicate that you intend to be bound by these terms once they are finalized.

Because this page is a draft prepared for transparency, the final terms may change before public launch. If you do not agree with these terms, you should not use the Service.

PulseMark Field Diagnostic is an evidence-backed field diagnostic workflow for OEMs and battery-service operations. It helps authorized teams collect evidence, organize diagnostic projects, review field diagnostic records, generate diagnostic outcomes, preserve active project evidence records, and collaborate with outside providers through Provider Bridge.

PulseMark supports diagnostic workflow and documentation. It does not certify batteries, guarantee diagnostic accuracy, or replace the judgment of the people and organizations responsible for a decision.

To use the Service, an organization registers an account and adds authorized users. You are responsible for providing accurate registration information, for keeping account credentials secure, and for the activity that occurs under your organization’s accounts.

Access is intended for the authorized users your organization adds. You should not share credentials or allow access by people your organization has not authorized.

Each organization designates administrators who manage users, roles, and organization data within the Service. Your administrators are responsible for adding and removing users, assigning appropriate roles, managing organization settings, and overseeing how your organization’s projects and evidence are used. PulseMark relies on your administrators to maintain accurate user access for your organization.

Plans are subscription-based unless expressly stated otherwise. When you select a paid plan, you authorize the applicable recurring or one-time charges for that plan and any add-ons you select, including any applicable taxes. Current plan details are shown on the pricing page.

The pricing page is the reference for current plan amounts. These terms describe how billing works rather than restating specific prices.

Most plans include a monthly allowance of Evidence Credits. One Evidence Credit covers one standard uploaded evidence item, which is about 12.5 MB. Larger supported files consume additional credits in 12.5 MB blocks, and unusually large evidence sets may consume more credits.

Evidence Credits reset monthly and do not roll over to the next billing period. Active project evidence retention is included in Evidence Credit pricing, as further described on the data retention page.

Paid plans may incur overage charges when usage exceeds the included monthly Evidence Credit allowance, at the overage rate for the active plan. Overage may be applied automatically when usage reaches configured thresholds and/or at the end of the billing period, according to the active billing workflow.

The Trial is hard-capped and does not include overage. When the Trial allowance is exhausted, further evidence uploads are blocked rather than charged as overage.

Each plan includes a set number of OEM user seats. Organizations that need more seats than their plan includes can add extra OEM users as an add-on above the included allowance. Add-ons are charged in addition to the base plan and are shown on the pricing page.

Provider Bridge and Provider Bridge Plus are OEM-paid add-ons that connect outside provider companies to scoped, revocable project access and a provider-facing diagnostic workflow. The OEM remains the paying customer for these add-ons.

Outside providers are connected organizations, not OEM user seats. Provider work consumes the OEM’s Evidence Credits where applicable, and there is no separate provider-side billing relationship.

Enterprise and custom configurations are sales-led. They are arranged directly with the PulseMark team and are not available through online self-service signup. To discuss a dedicated or custom deployment, please reach out through the contact page.

The Trial is a capped, time-limited paid trial intended for evaluation. It includes a fixed total of Evidence Credits, does not include overage, and does not include extra users or Provider Bridge. When the Trial period ends or its credit allowance is exhausted, evidence uploads are blocked.

The Pilot is a capacity-limited monthly plan offered to a limited number of paid OEM or company accounts. Pilot credits are monthly and do not roll over. Pilot availability is limited and may not be open at all times.

You are responsible for keeping a valid payment method on file and for any taxes that apply to your plan. Charges may include applicable taxes.

If a payment fails, your account may move into a past-due state and a billing hold, and continued non-payment may result in processing suspension according to the active billing workflow. PulseMark may take steps to recover a failed payment and may restrict processing until the balance is resolved.

PulseMark may change plan pricing, included allowances, overage rates, and add-on pricing. The pricing page reflects current pricing. Where required, PulseMark intends to communicate material pricing changes that affect an active plan.

You agree to use the Service lawfully and responsibly. You agree not to:

• use the Service in violation of applicable law or third-party rights;
• upload content you are not authorized to upload or share;
• attempt to disrupt, probe, or gain unauthorized access to the Service or to other organizations’ data;
• misuse the Service to store content unrelated to its diagnostic workflow purpose; or
• interfere with the access, accounts, or data of other organizations.

Payments are processed by Stripe through Stripe-hosted checkout and Stripe’s billing systems. PulseMark does not collect or store full payment card numbers outside of Stripe’s approved, Stripe-hosted checkout. You should only enter payment card details through the Stripe-hosted checkout, and never submit card details through public contact forms or other unsecured channels.

Public contact and sales inquiry forms are intended for general questions and sales conversations. You should not submit sensitive diagnostic evidence, confidential project files, or other sensitive material through public contact forms. Evidence belongs inside an authorized project workflow in the Service, not in a public inquiry message.

As between you and PulseMark, your organization’s project data and uploaded evidence remain your organization’s content. You grant PulseMark the permissions needed to host, process, display, and operate the Service for your organization, including generating diagnostic workflow records. PulseMark does not claim ownership of your organization’s underlying evidence.

How long different categories of data are retained, and how deletion and purge work, is described on the data retention page. Active project evidence, trashed or archived content, support attachments, contact inquiries, billing records, and audit history each follow their own handling, as described there.

The Service relies on third-party providers for payment processing, hosting, storage, and related operations. Your use of the Service may involve these providers, and their handling of data is described at a high level on the privacy page. PulseMark is not responsible for third-party services that you separately choose to connect or use.

Some features may be described as preview, future, or not yet available, including future capabilities that are previewed before they are released. Preview and future features are provided for planning visibility, are not guaranteed, may change, and may not become available. You should not rely on a future feature being delivered, and these terms cover only the features actually made available to your organization.

PulseMark supports field diagnostic workflow, evidence organization, and diagnostic documentation. The Service is provided on an “as is” and “as available” basis to the extent permitted by law.

PulseMark does not replace customer judgment, legal obligations, warranty determinations, safety procedures, recall decisions, insurance decisions, or regulatory decisions. Your organization remains responsible for the decisions it makes, including any decision informed by diagnostic documentation produced in the Service.

To the maximum extent permitted by law, PulseMark will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or related to your use of the Service. This draft section describes the intended approach to limiting liability and remains subject to legal review.

You are responsible for how your organization and its users use the Service. You agree to be responsible for claims, losses, and costs that arise from your organization’s misuse of the Service, violation of these terms, violation of law, or infringement of third-party rights. The exact indemnity wording remains subject to legal review.

PulseMark may suspend, restrict, or terminate access where there is abuse, a security risk, a non-payment situation, a legal risk, an operational risk, or other misuse of the Service. Where practical, PulseMark intends to act proportionately, but it may act promptly to protect the Service, its customers, and its operations.

This section is draft language pending legal review and does not yet state a final, binding venue or dispute-resolution clause.

Draft note: PulseMark expects governing law and venue to be Florida, with Lee County, Florida as the intended local venue reference, pending legal review.

Questions about these draft terms can be directed to PulseMark through the contact page.