Commercial terms, in plain language.

One Evidence Credit covers one standard uploaded evidence item up to about 12.5 MB. Most phone images and standard diagnostic uploads fit within a single Evidence Credit.

Larger supported files consume additional Evidence Credits in 12.5 MB blocks. A larger supported file is counted in 12.5 MB steps rather than as one flat item.

Most phone images and standard diagnostic uploads stay within one credit. Large PDFs and unusually large evidence sets are where additional credits are most likely.

No. Evidence Credits reset each billing month and do not roll over. Unused credits do not carry into the next month.

On a standard paid plan, usage above your included monthly Evidence Credits is billed as overage at your plan's per-credit rate, based on your actual usage during the billing period.

The Trial is the exception: it is hard-capped with no overage. Large supported files, large PDFs, repeated duplicate uploads, or unusually large evidence sets are the usage patterns most likely to consume extra credits.

No. Any projected overage shown while you size a plan is an estimate only. It is not added to your first checkout total.

Actual overage, if any, depends on your real Evidence Credit usage during the billing period.

No. Storage is included in Evidence Credit pricing. There is no separate storage line, and active project evidence retention is part of that pricing.

Active project evidence is retained as part of the project record while the project stays active, following PulseMark's active-project retention policy. This active retention is included in Evidence Credit pricing.

Deleted evidence and deleted projects move to Trash and follow the purge timer shown in the app. Active-project retention does not apply to deleted, trashed, or permanently purged content.

The Trial is a 14-day paid evaluation for 1 user with 200 Evidence Credits total for the trial period, for $35.

It is hard-capped: no overage, no extra users, and no Provider Bridge during the Trial. Credits do not roll over, and the Trial does not extend on its own.

Pilot is available to the first 5 paid OEM/company accounts, at $80/month for 2 users and 500 Evidence Credits per month, with $0.35 per-credit overage.

Pilot is monthly only and credits do not roll over. Availability is confirmed during secure checkout; this site does not show a live availability counter.

Each plan includes a set number of OEM users. Extra OEM users are simply the total OEM users you need minus the users already included: total OEM users needed − included users = extra OEM users.

Starter includes 2 users. If 5 total OEM users are needed, checkout includes 3 extra OEM users.

Shop includes 5 users. If 8 total OEM users are needed, checkout includes 3 extra OEM users.

Extra OEM users are priced per user ($17/user per month) and are validated by PulseMark before checkout.

Yes. Additional OEM users can be added after activation, subject to your plan's billing and entitlement rules, and confirmed by PulseMark rather than changed silently.

User changes are not part of the Trial, and Enterprise is handled through consultation rather than self-checkout.

Provider Bridge connects an outside provider company to scoped, revocable access on the projects you choose, plus a provider-facing diagnostic workflow. It is paid by the OEM as part of OEM billing.

Provider work consumes the OEM's Evidence Credits where applicable, and provider evidence stays part of the OEM project record where applicable.

PulseMark automatically selects the lowest-cost combination of Provider Bridge ($299/month, 1 outside provider company) and Provider Bridge Plus ($899/month, up to 5 outside provider companies) for the number you need.

For example, four outside provider companies are covered by one Provider Bridge Plus, which connects up to 5. This is automatic package selection, not a promo code or price reduction.

When it is cheaper to cover the outside provider companies you need, PulseMark selects Provider Bridge Plus as part of the lowest-cost combination. The selection is based only on the count you enter and the published add-on prices.

No. Outside providers are connected organizations, not normal OEM users. They get scoped, revocable access to specific projects and do not consume your included OEM user seats.

No. The OEM is the paying customer for Provider Bridge. There is no separate provider-side subscription, balance, or billing relationship between PulseMark and the outside provider for the bridged work.

Where eligible checkout is available, access starts only after PulseMark confirms the completed payment — not from the Stripe return redirect on its own.

Once payment is confirmed, PulseMark sends the Company Admin invite to the email used at checkout, through PulseMark's invite flow. Returning from Stripe by itself does not create an account or access.

Eligible standard purchases can continue to secure checkout where checkout is available and PulseMark's checks allow it. Extra OEM users and Provider Bridge add-ons are included only where the current checkout rules support them.

Enterprise plans, custom workflow scope, and needs beyond standard self-checkout are handled through a conversation with PulseMark.

Standard self-checkout covers typical OEM team sizes and outside-provider connections. If you need an unusually large number of OEM users, a custom workflow scope, or terms beyond standard self-checkout, contact PulseMark and the team will route you to the right plan.

Enterprise needs are sales-led and do not use self-checkout.

The Company Admin invite is sent to the email used at checkout after payment is confirmed, and it is the path into your account. If it has not arrived, check your inbox, spam, junk, and filtered folders, and confirm the checkout email address is correct.

Invite recovery is available where supported if you still cannot find it.

Invite resend and recovery are available where supported, so a Company Admin can regain access if the original invite is lost. Reach out to PulseMark if you need help recovering an invite.

Plan changes depend on your billing and entitlement rules. Usage, seats, Provider Bridge capacity, and overage can affect timing, and downgrades are handled so active users and connected capacity stay safe rather than being dropped abruptly.

Yes. Enterprise is a sales-led consultation rather than a self-checkout plan. Contact PulseMark when a dedicated deployment or custom scope makes sense, and the team will help you move over.

A failed or unresolved payment can affect processing access according to PulseMark's billing-status rules. The specifics are handled under your commercial terms with PulseMark.

Cancellation is handled under your PulseMark commercial terms. Cancelling does not erase the audit history, project history, or retention truth already recorded in your account.

This FAQ does not set billing-adjustment or refund terms — those are confirmed directly with PulseMark.

No. Certified Decision is not included in PulseMark Field Diagnostic today and is not sold as available.

Not yet. Guided Decision Operator is a future, Coming Soon capability. Any Operator pricing shown is a preview of future availability and cannot be purchased today.

No. PulseMark is an evidence-backed diagnostic workflow platform, not a legal, regulatory, or compliance certification authority. Nothing in the product should be read as a certification of compliance.

For your own regulatory or compliance obligations, work with the appropriate certifying body or advisor.

Support is available to active customers, and the specifics are confirmed during activation. If you have questions before activating, contact PulseMark.