Data Retention

Evidence uploaded to a case is available for that case’s workflow while the case and account remain active, subject to the app’s retention, purge, account, and billing controls. Active case evidence retention is included in Evidence Credit pricing, as described on the pricing page.

Active case evidence is not permanent storage, and it is not unlimited. It is also different from support attachments, which are described separately below.

When cases or evidence are deleted or archived, they move out of active use and follow a purge timer rather than remaining available. For standard archived cases, the case is scheduled to be purged 30 days from archive.

A retention extension can extend retention by an additional 6 months from the time the extension is applied. Before a scheduled purge, the app sends a retention warning for archived standard-retention cases during the period shortly before the scheduled purge date. When a case is permanently purged, the case record and its associated data are permanently removed according to the purge workflow.

Files attached to a support request belong to that support request. Support attachments have their own retention window and purge handling and are removed after their retention window according to the support workflow.

Support attachments are not the same as active case evidence, and they are not a long-term diagnostic evidence store. Diagnostic evidence belongs in a case, not in a support request.

A public contact or sales inquiry is delivered to PulseMark’s team as an operational notification so the team can respond. A contact inquiry is not stored as an account or case record. How contact inquiries are handled is also described on the privacy page.

Billing and subscription records are retained as needed to operate plans and for accounting and record-keeping. Payment records are also held by Stripe, the payment processor, as part of processing payments. PulseMark retains the billing status it needs to run your plan without storing full payment card numbers.

The Service keeps audit and case history records that support traceability of the case record, including history of key actions. These records are retained to support a defensible diagnostic workflow. PulseMark does not state a fixed retention period for audit and history records on this draft page; the final retention period remains subject to review.

Certified Decision is a future capability that is not currently available. Any retention associated with Certified Decision would apply only if and when that capability is released. This page makes no active retention promise for Certified Decision, because the capability is not part of the current Service.

PulseMark and its providers keep backups, logs, and operational records to support security, reliability, and recovery of the Service. These are retained for a limited period as part of normal operations. PulseMark does not state a fixed retention period for backups and operational logs on this draft page; the final approach remains subject to review.