Enterprise

PulseMark Field Diagnostic Enterprise

A dedicated version of PulseMark deployed for your company, with its own database, storage configuration, app environment, and managed operations support.

For OEMs that require a private deployment instead of joining the shared PulseMark SaaS environment.

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Enterprise tracks

Standard Enterprise and Custom Enterprise

Enterprise stays private and sales-led, but the operating shape can stay close to the standard product or expand into approved custom scope when the agreement calls for it.

Dedicated private deployment

Standard Enterprise

A dedicated private PulseMark Field Diagnostic deployment using the standard PulseMark workflow.

Best for

OEMs that want PulseMark Field Diagnostic in a private company-specific environment with dedicated database, storage configuration, app deployment, and managed operations support.

Dedicated PulseMark Field Diagnostic deployment
Dedicated Postgres environment
Customer-specific storage configuration
Customer-specific app domain/environment
Standard Field Diagnostic workflow
Standard role/permission model
Standard evidence/upload workflow
Active project retention configuration
Launch support
Admin onboarding
Managed Enterprise Operations Retainer
Usage reporting
Ongoing maintenance and monitoring
Optional Provider Bridge depending on agreement

Dedicated plus approved custom scope

Custom Enterprise

A dedicated private PulseMark deployment plus approved customer-specific workflow, reporting, integration, role, provider, or business-logic customization.

Best for

OEMs that need a private deployment plus approved changes to workflow, reporting, integrations, provider handling, or operating logic.

Custom diagnostic workflow steps
Custom intake forms
Custom report/PDF templates
Custom approval chain
Custom team/region structure
Custom provider handoff process
Custom exports
SSO or identity integration
ERP/CRM/service platform integration
Migration/import work if scoped
Dedicated implementation planning
Extended onboarding and admin training if contracted

Enterprise pricing

Enterprise: Custom

Enterprise pricing is Custom and sales-led. Scope, operating model, and any approved customization are reviewed before an agreement is finalized.

What we review together

Deployment needs, usage model, support scope, and rollout timing are reviewed before an Enterprise agreement is finalized.
Enterprise is for dedicated Field Diagnostic deployment and approved workflow scope; certification workflows remain outside this product.
The PulseMark team will help confirm whether Standard Enterprise, Custom Enterprise, or a standard plan is the right fit.

What is included

What Enterprise is designed to include

Private/dedicated deployment
Dedicated database environment
Customer-specific storage configuration
Custom domain/app environment
Launch support
Admin onboarding
Managed Enterprise Operations Retainer
Usage reporting
Ongoing maintenance and monitoring
Optional Provider Bridge
Optional custom workflow/integration scope
Implementation planning and rollout support where contracted

What is excluded

Important boundaries

Certified Decision is not included in PulseMark Field Diagnostic Enterprise.
SAE/J1798-aligned certification workflows
Certified decision packets
Provider-side billing
Unlimited custom features
Unlimited integrations
Unlimited training
Legal certification authority
Customer-owned AI operating system rollout
Provider marketplace support
Guided Decision Operator unless Phase 2 support is launched and contracted
No guarantee of diagnostic outcomes
No guarantee of repair outcomes

Usage and retainer

Usage still needs an operating agreement

Enterprise deployments may use customer-owned infrastructure/API accounts or managed usage billed separately.
Customer-owned usage accounts are available for OEMs that want direct control of approved storage, API, database, or infrastructure providers.
Managed usage may be available where PulseMark provides approved usage accounts and bills usage separately.
Enterprise deployments include a required Managed Enterprise Operations Retainer.
The Managed Enterprise Operations Retainer covers ongoing monitoring, maintenance, updates, support, usage oversight, and operational optimization for the dedicated deployment.

Provider Bridge

Outside providers stay connected, not reclassified

Provider Bridge can be included or added depending on the Enterprise agreement.
Outside providers are connected organizations, not normal OEM users.
Provider work consumes the OEM/customer's usage according to the Enterprise agreement.

Adoption path

Standard plans remain valid starting points

Many teams start with a standard Field Diagnostic plan - Trial, Pilot, Starter, Shop, Fleet, or Operations - to validate workflow fit before evaluating Enterprise.
Enterprise consultation is recommended when dedicated deployment, custom integration, custom workflow scope, security review, multi-location rollout, or a managed operations agreement is clearly the right fit.
Standard plans remain valid starting points for serious OEM teams that do not need a dedicated private deployment yet.
Enterprise implementation requires planning and coordination.
Enterprise does not replace the need for a clear internal operating process.

Planning and coordination

Enterprise still depends on internal readiness

Enterprise does not launch instantly. It takes planning and coordination. Enterprise does not replace the need for a clear internal operating process.

Implementation planning covers deployment shape, access, workflow expectations, provider coordination where applicable, and the operating responsibilities that sit with your team after launch.

Next steps

Discuss fit before scoping an Enterprise deployment

Use Enterprise when you need a dedicated private deployment, approved custom scope, or operating terms that do not fit the shared environment. Otherwise, standard plans remain the fastest path to adoption.

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